Project · AI
Resolve
AI support agent grounded in live order data
- Category
- AI
- Timeline
- 6 weeks
- Stack
- Node.js, Postgres, OpenAI, Zendesk API
The problem
Support queues that spike after every campaign and eleven-hour first responses.
What we built
A customer support agent that answers order, returns, and sizing questions with live data from the order system, and hands anything unusual to a person with full context.
Highlights
- Intent router covering the four ticket types that made up most volume
- Answers grounded in live order and inventory records, never guessed
- Confidence thresholds with one-click human handoff inside the helpdesk
- Dashboard showing resolution rate, handoffs, and CSAT per intent
Stack
- Node.js
- Postgres
- OpenAI
- Zendesk API
Need something like Resolve?
Most of this is reusable. Tell us your version of the problem and we will scope the smallest build that solves it.